Flashback 1999 Web Marketing Tips 11
11. Confirmation, please
Good customer service, and good online marketing practice, requires that you send customers a confirmation page the moment an order has been processed.
If a customer has to give you a call to make sure you got their order, they might as well have called in the first place. Use Internet technology and advances wisely - it can give you level of outstanding customer service that has never before been possible. And isn’t that why you’re on the Internet in the first place?